The Garmin fenix is a great GPS watch but some of the early models have had an inability to withstand even shallow water.
“Garmin has acknowledged the problem with this GPS watch unit and is very good about warranty work on defects, so I am quite confident they will have it fixed soon”, says Rusty Squire, President of the Heart Rate Watch Company. He adds, “Garmin has always been great, like when the Garmin 610 charging units failed upon initial introduction they warranted everything quickly”.
We were not really aware of the issue until a Navy Seal’s Dad contacted us to tell us that his son’s watch had leaked in just a quick dip in the pool. That seemed odd, so we immediately replaced it and then right away, he got the same result.
We talked to Garmin this week and they are aware of the problem, in fact we returned all of our existing stock today. I know these kinds of disappointments and setbacks can lead to a lot of chatter and finger pointing trying to “brand” a product as a loser. I’m telling you right now, in the words of our chief tester John Yarington – “the Garmin fenix is a winner and it is the real deal”!
For those of you who did get early units that have been affected by this we want you to know that both the Heart Rate Watch Company and Garmin will totally stand behind you. We will get you new product immediately in mid-February if you have a unit that has been affected by moisture or has stopped working.
This is not our normal type of blog post and we did not want to sugar-coat anything. The Garmin fenix has had an issue, as occasionally happens in a new unit, however, we are very confident based upon our initial testing that this watch will recover just fine and hold its own as the navigational king. Remember, it does 1,000 waypoints compared to just 100 for the Suunto Ambit and anyone who knows anything about navigation knows this is a huge difference maker.
Yarington is taking his Garmin fenix for a massive backcountry skiing adventure in Russia with the legendary mountaineer and extreme skier Ptor Spricenieks, so we will try to get some access to his maps and post them when he gets back – if he ever comes back that is.